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Refund and Returns Policy

Effective date: 29 August 2026 · Operated by: EUROHEMP S.R.L., CUI 49830708, J37/235/2024, Vaslui, Romania.

Your 14-Day Right of Withdrawal

Under Romanian Emergency Ordinance OUG 34/2014, art. 11¹ (implementing EU Directive 2011/83/EU on Consumer Rights), you have the right to withdraw from this contract within 14 calendar days from the day you (or a third party you designated, other than the carrier) received the last product from your order, without giving any reason.

To exercise this right you can:

How Returns Work — Step by Step

  1. Send us your withdrawal notice within 14 days of receiving the parcel. Any method above works — email, phone, or online form.
  2. We confirm receipt within 24 business hours and email you the return instructions (return address, RMA reference, procedure).
  3. Ship the product back within 14 days of your notice. Return shipping is at your expense, unless the product arrived defective, damaged, or the wrong item was sent (see below).
  4. Ship to: EUROHEMP S.R.L., Bld. Republicii, bl. 367, sc. C, ap. 9, Vaslui 730223, Romania. Please include a copy of the invoice or the order number.
  5. Refund within 14 days of receiving the product and inspecting it. We refund the full purchase price (including the original outbound shipping cost, when applicable) via the same payment method you used at checkout.

Condition of Returned Products

To be eligible for a refund, the returned product must be:

  • Unopened and sealed — the tamper-evident seal must be intact.
  • In its original packaging, with any protective seals, box, and included documentation.
  • Not used, not damaged by the buyer, and in a resellable condition.

You are responsible for the diminished value of the product resulting from handling other than what is necessary to establish its nature, characteristics, and functioning (per OUG 34/2014 art. 14 (2)).

Exceptions — When Withdrawal Does Not Apply

According to OUG 34/2014 art. 16, the 14-day right of withdrawal does not apply to:

  • Sealed products unsealed after delivery when their nature makes them unsuitable for return due to health protection or hygiene reasons — this can apply to opened CBD oil bottles and other consumables once the tamper-seal has been broken.
  • Products made to your specifications or clearly personalised (e.g. custom labels or bundles).
  • Products that can deteriorate or expire rapidly.

In plain language: once you break the seal on a CBD oil bottle you can no longer return it for a change of mind. You can still return it if it is defective — see below.

Refunds — Currency & Timing

  • Base billing currency: RON. All refunds are processed in Romanian lei (RON). If your bank charged you in another currency, the conversion is handled by your bank at the exchange rate on the refund date.
  • Card payments (Netopia Payments): refund initiated within 24–72 business hours after we receive and inspect the product; funds appear in your account in 3–10 business days depending on your bank.
  • Bank transfer: refunded to the account you originally used within 3–5 business days after inspection.
  • What we refund: the price you paid for the product(s) plus the original outbound shipping cost (except supplementary costs if you chose a delivery type other than the least expensive standard delivery we offered).
  • When we can withhold: we may withhold the refund until we have received the goods back or until you have supplied evidence of having sent them back, whichever is earliest.

Damaged, Defective or Wrong Items

If your parcel arrives with a damaged, defective, expired or incorrect item, contact us within 48 hours of delivery at info@cbdfunhouse.com with:

  • Order number
  • Photos of the outer packaging and the affected product
  • Short description of the issue

In these cases we cover the return shipping cost and send you a replacement or full refund at your choice. Legal warranty applies per Romanian and EU consumer law.

Exchanges

We do not offer direct exchanges. If you want a different product, please return the original within the 14-day window (subject to the sealed-product rule above) and place a new order for the item you actually want. This keeps invoicing clean and helps us process everything faster.

Order Cancellation Before Dispatch

You can cancel your order at any time before it is dispatched, free of charge. See our Order Cancellation Policy for details.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of the return. Once the returned item is received, a gift certificate will be emailed to you. If the item was not marked as a gift, or the gift-giver had the order shipped to themselves to give to you later, the refund will be sent to the gift-giver.

Shipping Costs for Returns

  • Change of mind: return shipping is at your expense. We recommend a tracked service — we are not responsible for parcels lost in return transit.
  • Damaged / defective / wrong item: return shipping is on us. We provide the AWB or reimburse your postage.

How to Contact Us

For any question about returns, refunds or your consumer rights:

Dispute Resolution

If we cannot resolve a complaint together, you may address:

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